Shipping Policy

Last updated: March 2026

Thank you for shopping with us. Below you will find important information about how we process and ship orders.

Order Processing

All orders are processed within 1–4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During busy periods such as holidays, sales events, or new product launches, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

United Kingdom

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

International Shipping

• Europe: 5–10 business days

• Rest of World: 7–15 business days

Please note that delivery times are estimates and may vary due to courier delays or customs processing.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

Shipping Carriers

We work with trusted delivery partners such as:

• Royal Mail

• Evri

• DHL

• UPS

The carrier used will depend on your location and the shipping option selected at checkout.

Delays, Lost or Stolen Packages

While we aim to ensure all orders arrive on time, delays can occasionally occur due to courier issues, weather, or high shipping volumes.

If your order appears to be lost or has not arrived within 10 business days of the expected delivery date, please contact us and we will assist you in resolving the issue.

We are not responsible for packages marked as delivered by the courier but reported as missing.

Incorrect Shipping Addresses

Please ensure that your shipping address is correct at checkout. If an incorrect address is provided and the order has already been dispatched, we may not be able to redirect the package.

International Customs & Import Duties

For international orders, customs duties and import taxes may apply once the shipment reaches your country. These charges are the responsibility of the customer.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: retroarcade@hotmail.com
Contact Page: [link to contact page]

We will respond as quickly as possible.